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Our Scope of Services |
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South Sphere can help clients to innovate and drive business growth by developing surveys that will allow you to better understand the market needs in the satisfaction of your products and services among your customer group. Your employees are the key drivers of your business growth and by better understanding of their feelings about the company and their jobs will enable you to create ideas for performance improvement which will ultimately benefit your bottom line. |
| Customer Satisfaction is essential to the survival of all businesses. How do you find out whether your customers are satisfied? There are many ways to ask your customers whether or not they are satisfied with your company, your products, and the service they received. Each of our customer satisfaction survey is tailored to your specific information objectives. We will develop an appropriate mix of face-to-face interviews, telephone and online surveys to obtain the information that you are looking for. The results will provide actionable data that will help your business grow. |
| Employee Satisfaction is a key to the success of any company. Retaining good talented employees has become a major challenge for even the most well known foreign invested companies in China. Employee satisfaction has become a very important determinant of a company’s productivity. South Sphere staff has the experience in China to conduct such survey for small and medium companies and can often create a more personal touch in order to obtain a fact based result so that the client will be able to address the issues effectively and on a timely manner. |
Sales Force Effectiveness - we believe there is a gap between executive perceptions of sales force effectiveness and reality. In many cases, sales people may not have the time to perform what they are hired to do. Are they aggressively prospecting new customers at all times? Are they experienced enough to qualify a customer that is worthwhile for long term pursue? Do they know how to close a deal? Ineffective sales approaches or processes can be part of the failure too. These vary from poor sales call quality and inadequate monitoring to weak or cumbersome sales reporting systems. There is always room for improvement but you will not be able to map out an improvement plan unless you have the actual facts and figures in order to recognize the weak areas and subsequently make plans for improvement. |
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